This document describes what is and what is not supported by the IT department.

• network as described
• managed computers (domain joined computers)
• managed printers/scanners
• servers and services covered by servers
• phones
• signs
• projectors
• software

• BYOD
• personal devices
• Rogue network, devices and software

Employees.
IT needs to be able to have a list of employees

On campus

excluding:

• locker rooms,
• changing rooms,
• locker room offices,
• bathrooms,
• prophet's chamber.

support is provided during open hours Monday through Friday 8:00 - 16:30 IT infrastructure Services (network, servers) are available for use 6:00 - 18:00 IT infrastructure Services (network, servers) may not be available for use 18:00 - 6:00

The work order system uses priorities, but not urgency fields. we should map out priorities to urgency to severity

• Highest - IT Emergency. Outage prevents multiple people from being able to do any work. all resources go to this item until it is resolved.
• High - someone totally unable to work or a service not available to a group.
• Medium - regular work requests. Hampered functionality until service restored
• Low - low priority, but it needs to happen.
• Lowest - we are putting this on the radar because we don't want to forget it, but we don't have a date due.