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Making And Maturing Disciples of Jesus Christ For The Glory Of God.
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service_agreement
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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service_agreement [2021/03/02 18:32] johngoossen |
service_agreement [2021/03/04 11:55] (current) johngoossen |
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| This document describes what is and what is not supported by the IT department. | This document describes what is and what is not supported by the IT department. | ||
| - | ===== What is supported ===== | + | ===== What is supported? ===== |
| - | * network as described | + | * [[protected: |
| - | * managed computers | + | * Managed Computers |
| * [[printers|Managed Printers/ | * [[printers|Managed Printers/ | ||
| * [[protected: | * [[protected: | ||
| Line 16: | Line 16: | ||
| ==== What is excluded from support ==== | ==== What is excluded from support ==== | ||
| - | * BYOD | + | * [[bring_your_own_device|BYOD]] |
| * personal devices | * personal devices | ||
| * Rogue network, devices and software | * Rogue network, devices and software | ||
| - | ===== Who is being supported ===== | + | ===== Who is being supported? ===== |
| - | Employees.\\ IT needs to be able to have a list of employees | + | [[Employees]] (IT needs to be able to have a list of employees) |
| - | ===== Where is support provided ===== | + | ===== Where is support provided? ===== |
| - | On campus | + | IT support is provided on campus |
| - | + | ||
| - | excluding: | + | |
| * locker rooms, | * locker rooms, | ||
| Line 36: | Line 34: | ||
| * prophet' | * prophet' | ||
| - | ===== When is support provided ===== | + | ===== When is support provided? ===== |
| support is provided during open hours Monday through Friday 8:00 - 16:30 IT infrastructure Services (network, servers) are available for use 6:00 - 18:00 IT infrastructure Services (network, servers) may not be available for use 18:00 - 6:00 | support is provided during open hours Monday through Friday 8:00 - 16:30 IT infrastructure Services (network, servers) are available for use 6:00 - 18:00 IT infrastructure Services (network, servers) may not be available for use 18:00 - 6:00 | ||
| - | ===== How long will we take to complete support requests ===== | + | ===== How long will we take to complete support requests? ===== |
| The work order system uses priorities, but not urgency fields. we should map out priorities to urgency to severity | The work order system uses priorities, but not urgency fields. we should map out priorities to urgency to severity | ||
service_agreement.1614731521.txt.gz · Last modified: 2021/03/02 18:32 by johngoossen
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