w3.bethelministries.org
Making And Maturing Disciples of Jesus Christ For The Glory Of God.
User Tools
service_agreement
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
|
service_agreement [2019/06/20 15:11] johngoossen created |
service_agreement [2021/03/04 11:55] (current) johngoossen |
||
|---|---|---|---|
| Line 3: | Line 3: | ||
| This document describes what is and what is not supported by the IT department. | This document describes what is and what is not supported by the IT department. | ||
| - | ===== What is being supported ===== | + | ===== What is supported? ===== |
| - | * network as described →describe network segments | + | * [[protected: |
| - | * managed | + | * Managed Computers (domain joined |
| - | * manged | + | * [[printers|Managed Printers/Scanners]] |
| - | * servers | + | * [[protected: |
| - | * phones | + | * [[norstar|Phones]] |
| - | * signs | + | * [[protected: |
| - | * projectors | + | * [[Projectors]] |
| - | * software | + | * [[Software]] |
| ==== What is excluded from support ==== | ==== What is excluded from support ==== | ||
| - | * BYOD | + | * [[bring_your_own_device|BYOD]] |
| * personal devices | * personal devices | ||
| - | * Rogue networks, devices and software | + | * Rogue network, devices and software |
| - | ===== Who is being supported ===== | + | ===== Who is being supported? ===== |
| - | Employees.\\ IT needs to be able to have a list of employees | + | [[Employees]] (IT needs to be able to have a list of employees) |
| - | ===== Where is support provided ===== | + | ===== Where is support provided? ===== |
| - | On campus | + | IT support is provided on campus |
| - | + | ||
| - | excluding: | + | |
| * locker rooms, | * locker rooms, | ||
| Line 36: | Line 34: | ||
| * prophet' | * prophet' | ||
| - | ===== When is support provided ===== | + | ===== When is support provided? ===== |
| support is provided during open hours Monday through Friday 8:00 - 16:30 IT infrastructure Services (network, servers) are available for use 6:00 - 18:00 IT infrastructure Services (network, servers) may not be available for use 18:00 - 6:00 | support is provided during open hours Monday through Friday 8:00 - 16:30 IT infrastructure Services (network, servers) are available for use 6:00 - 18:00 IT infrastructure Services (network, servers) may not be available for use 18:00 - 6:00 | ||
| - | ===== How long will we take to complete support requests ===== | + | ===== How long will we take to complete support requests? ===== |
| The work order system uses priorities, but not urgency fields. we should map out priorities to urgency to severity | The work order system uses priorities, but not urgency fields. we should map out priorities to urgency to severity | ||
service_agreement.1561061471.txt.gz · Last modified: 2019/06/20 15:11 by johngoossen
Page Tools
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
